Privacy Policy

Timber and Black Ltd is committed to respecting your privacy and this policy explains which data we collect, how we use it, how we may disclose it, how we keep it secure and how you can access it. 

Collection of personal information

You can access and use our website without telling us who you are or revealing any information by which someone could identify you as a specific individual. If, however, you wish to discuss or commission any of our services, you will need to provide certain information. 

We receive and store any information you knowingly provide to us when you make an enquiry, a purchase, or fill any forms on the website. This information may include the following: your name, home address, email, telephone and mobile numbers and computer IP address.

We collect information from you via our website contact form, face-to-face meetings, email, telephone calls and What'sApp messages between us.

Privacy of children

We do not knowingly collect any personal information from children under the age of 18. If you are under the age of 18, please do not submit any personal information through the website and services. If you have reason to believe that a child under the age of 18 has provided personal information to us through the website and services, please contact us to request that we delete this.

Use and processing of your data

In order to make the website and our services available to you, or to meet a legal obligation, we may need to collect and use certain personal information. Any of the information we collect from you may be used for the following purposes:

· Fulfil and manage orders

· Deliver products or services

· Respond to inquiries and offer support

· Enforce terms and conditions and policies

· Run and operate the website and services

· Fulfil legal obligations for our business accounting and tax purposes

· With your permission, to send you marketing information occasionally

Processing your personal information depends on how you interact with the website and services. One of the following may apply: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations to you (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.

Legitimate interests

When we use legitimate interests as a legal basis for using your personal data, we will have assessed carefully any risk posed to you against your own interest and ensured they are proportionate and appropriate. 

Disclosure of information

We do not share your personal information with third parties. However, we may disclose any personal information we collect, use or receive if required or permitted by law, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Retention of information

We will retain and use your personal information for the period necessary until the purchase order or services are fulfilled, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.

Your rights to your information 

You can request information about: the personal data we hold, the purposes of the processing of that data, the categories of data, whom the data has been shared with, the length of time we intend to store the data and the source of the data if we did not collect it directly from you. 

You can ask us to correct inaccuracies, request removal of data or to restrict processing in accordance with data protection laws. Please note: if you request any of the above, we may need to check your identity before acting on the request. This is to protect your data. 

Cookies

Our website uses “cookies” to help personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

We may use cookies to collect, store, and track information for security and personalisation, and for statistical purposes. Please note that you have the ability to accept or decline cookies. You can modify your browser settings to decline cookies if you prefer.

Links to other resources

If the website and services contain links to other resources that are not owned or controlled by us, please be aware that we are not responsible for the privacy practices of such other resources or third parties. 

Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorised access, use, modification, and disclosure of personal information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the website and services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

Data breach

In the event we become aware that the security of the website and services has been compromised or users’ personal information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. 

Changes and amendments

We reserve the right to modify this policy or its terms related to the website and services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided. An updated version of this policy will be effective immediately upon the posting of the revised policy unless otherwise specified. 

Acceptance of this policy

You acknowledge that you have read this policy and agree to all its terms and conditions. By accessing and using the website and services and submitting your information you agree to be bound by this policy. 

Contacting us

If you have any questions, concerns, or complaints regarding this policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

hello@timberandblack.com

We will attempt to resolve complaints and disputes and make every reasonable effort to honour your wish to exercise your rights as quickly as possible.

This document was last updated on January 19, 2022